It was a great holiday but here are a few tips of the pitfalls we had.
We arrived after the welcome meeting at the Panafric Hotel in Niarobi. The hotel staff said they did not know who Imag Traveller were & there was no info in our rooms as pre departure info stated. Hmmmm....what do we do? After chatting to various hotel staff members the door man eventually said they did know who to contact about our arrival and we finally met our tour leader at 11pm. At last a good night sleep was on the horizon.
Safari was great. The transport is not mini bus or landrover style but a big (I mean big) blue bus. You get bumped around a lot but game viewing was excellent & plenty of sapce to move around, kids to play cards & you did not feel on top of one another.
The drive back to Niarobi is 6-7 hours and gruelling. The most disappointing part of that day was not being able to enter the animal orphanage as there was a private viewing. Instead we were taken to a zoo!! How can you take people who have just spent several days on safari to a zoo to see caged frustrated animals. Need I say more?
Getting checked in at the Panafric then took over 2 hours with tired, hungry & somewaht upset customers after the zoo. Even gthough it was after 6pm the rooms were not ready. Still all is well that ends well!
The real upset came on arrival at the beach resort. Our bookings stated we were B&B not full board. The activities require you to have an assessment or lesson at a cost & most seemed to be away from the hotel complex & therefore motorised and charged for!
After contacting Imag-Trav in UK we were given a local contact tel no....local being Cape Town SA! Craig was great and with his help & my husband pestering hotel staff we were advised we were full board and that sailing/snorkelling/body boards were free for 1 hour each person each day. Don't be fooled by brochure where it sounds like there is endless free activity!
The hotel and staff at the Indian Ocean Hotel were excellent. They were always polite & helpful and lots of smiles & apologies. The pool and beach were great, the animation team fun but time keeping was not their forte.
As I said at first, the holiday was great. I just wanted to warn others of the problems we encountered & hope they have been sorted for forthcoming trips.